Terms & Conditions

01Check-in and check-out

• Check-in: from 14:00.
• Check-out: until 12:00.
• Late check-out is offered where possible.

02Registration and access

• Check-in requires a valid identity document.
• Only registered guests have access to the rooms.
• Outside visitors are received in the lobby and the restaurant only; access to the other areas is not permitted without approval.

03Room rules

• Smoking cigarettes, e-cigarettes, vapes and any other smoking products is strictly prohibited in the rooms.
• Food may not be brought into the rooms. Where heavy soiling caused by food or drink is found, guests are liable for the cost of the cleaning required.
• All towels and bathrobes provided must be present in the room at check-out.
• Guests are liable for the value of any damage or missing items.
• A fee of €5 applies for a lost room key card.

04Responsibility for the room

• We ask our guests to treat the property with respect.
• The value of any damage or missing items is to be settled before departure.
• On departure guests are asked to hand their key to reception in person and wait for a brief check of the room.

05Children

• Children must be accompanied by an adult anywhere on the grounds.

06Quiet hours

• Please keep quiet between 23:00 and 08:00, out of respect for the rest of our guests.
• Music, noisy gatherings and any disturbance of other guests are not permitted.

07Pets

• We are unable to accommodate pets.

08Smoking

• Smoking of tobacco products and e-cigarettes of any kind is not permitted indoors, including the rooms and the spa.
• Marked outdoor smoking areas are available for your convenience.

09Spa area

To keep the spa comfortable and hygienic for everyone, we ask you to observe the following:

• The area may be entered in slippers only – shoes are not allowed.
• Loud conversation, shouting and any behaviour that disturbs the rest of our guests are not permitted.
• Children under 12 are admitted to the spa only when accompanied.
• Jumping into the pool and any other risky behaviour are strictly prohibited.
• Food and drink may not be brought in, other than from the fresh bar inside the spa itself.

10Dining

• Food and drink from outside sources may not be brought in.
• The complex serves a variety of fresh, home-cooked food in the restaurant and the lobby bar.
• At weekends please reserve a dinner table at reception in advance: seating in the restaurant is limited and without a reservation we cannot guarantee a table.

11Parking

• The complex provides free parking for its guests.
• Spaces are limited – a space cannot be reserved in advance.
• The complex accepts no liability for damage to or loss from vehicles on the parking area.

12Lost property

• Items left behind are kept for up to 30 days after departure. We can send them by courier at your expense.
• The complex accepts no liability for belongings left unattended.

13Breaches

• In the event of a serious breach of these rules, or of conduct contrary to accepted standards and to the peace of the complex, management reserves the right to end the stay without a refund.

14Agreement

By making a reservation and checking in, guests confirm that they have read and accept these terms and rules.