Terms & Conditions

01Check-in and check-out

• Check-in: from 14:00.
• Check-out: until 12:00.
• Late check-out is offered where possible.

02Registration and access

• Check-in requires a valid identity document.
• Only registered guests have access to the rooms.
• Outside visitors are received in the lobby and the restaurant only; access to the other areas is not permitted without approval.

03Room rules

• Smoking cigarettes, e-cigarettes, vapes and any other smoking products is strictly prohibited in the rooms.
• Food may not be brought into the rooms. Where heavy soiling caused by food or drink is found, guests are liable for the cost of the cleaning required.
• All towels and bathrobes provided must be present in the room at check-out.
• Guests are liable for the value of any damage or missing items.
• A fee of €5 applies for a lost room key card.

04Responsibility for the room

• We ask our guests to treat the property with respect.
• The value of any damage or missing items is to be settled before departure.
• On departure guests are asked to hand their key to reception in person and wait for a brief check of the room.

05Children

• Children must be accompanied by an adult anywhere on the grounds.
• Parents and accompanying adults are responsible for their children's behaviour and safety throughout the stay.
• Damage caused by children is paid for by the adults accompanying them.

06Quiet hours

• Please keep quiet between 23:00 and 08:00, out of respect for the rest of our guests.
• Music, noisy gatherings and any disturbance of other guests are not permitted.

07Pets

• We are unable to accommodate pets.

08Smoking

• Smoking of tobacco products and e-cigarettes of any kind is not permitted indoors, including the rooms and the spa.
• Marked outdoor smoking areas are available for your convenience.

09Spa area

To keep the spa comfortable and hygienic for everyone, we ask you to observe the following:

• The area may be entered in slippers only – shoes are not allowed.
• Loud conversation, shouting and any behaviour that disturbs the rest of our guests are not permitted.
• Children under 12 are admitted to the spa only when accompanied.
• Jumping into the pool and any other risky behaviour are strictly prohibited.
• Food and drink may not be brought in, other than from the fresh bar inside the spa itself.
• The pool, the saunas and the steam room are used at your own risk.
• With a heart condition, high blood pressure, pregnancy or any other health concern, please consult your doctor first.
• The spa may not be used after drinking alcohol.

10Dining

• Food and drink from outside sources may not be brought in.
• The complex serves a variety of fresh, home-cooked food in the restaurant and the lobby bar.
• At weekends please reserve a dinner table at reception in advance: seating in the restaurant is limited and without a reservation we cannot guarantee a table.

11Parking

• The complex provides free parking for its guests.
• Spaces are limited – a space cannot be reserved in advance.
• The complex accepts no liability for damage to or loss from vehicles on the parking area.

12Lost property

• Items left behind are kept for up to 30 days after departure. We can send them by courier at your expense.
• The complex accepts no liability for belongings left unattended.

13Breaches

• In the event of a serious breach of these rules, or of conduct contrary to accepted standards and to the peace of the complex, management reserves the right to end the stay without a refund.

14Complaints

• If anything is not right during your stay, please tell reception at once, so that we can put it right on the spot.
• A complaint can also be made in writing to bozheime@gmail.com. We answer within 30 days.

15Agreement

By making a reservation and checking in, guests confirm that they have read and accept these terms and rules.

01Reservations and payment at reception

• A reservation is confirmed once a deposit of 50% of the total value of the stay has been paid, except in the cases set out below.
• Reservations for a single night require payment in full.
• The minimum stay is 2 nights. Single-night reservations are taken at reception only, subject to availability.
• The deposit is to be paid within 7 days of making the reservation.

02Ways to pay

• For a booking made by telephone, the deposit is paid by bank transfer.
• For a booking made at reception, payment is in cash or by card.
• All prices are in euro and include VAT and the tourist tax.

03An unpaid deposit

• If the deposit is not paid within the seven days, reception will call to confirm. Without an answer, the reservation is cancelled.
• For a booking made fewer than 14 days before arrival, the deposit is paid within 48 hours.

04Cancellations

• Cancellation 15 or more calendar days before the arrival date – the deposit is refunded in full.
• Cancellation 14 days or fewer before the arrival date – the deposit is non-refundable, whatever the reason.
• Failure to arrive on the day of check-in (no-show) – the full prepaid amount is retained.
• If the date is changed fewer than 14 days in advance, the original reservation counts as cancelled and the cancellation policy applies – the deposit is non-refundable should the new date also be cancelled.
• The cancellation policy applies to vouchers as well.

05Refunds

• Where these terms entitle you to the deposit back, it is returned by bank transfer within 14 days of the cancellation.

06Early departure

• Where a guest departs for personal reasons before the end of the booked stay, the full value of the reserved services is payable.

07Group reservations

Special terms apply to reservations of 5 rooms or more:

• Up to 21 days: full refund.
• 20–15 days: 50% of the deposit refunded.
• Under 14 days: the deposit is not refunded.

08Force majeure and exceptions

• In the event of force majeure (natural disasters, emergency measures imposed by the authorities and the like), an exception to the above may be made on presentation of the relevant documents.

09If we cannot accommodate you

• If for reasons on our side (a breakdown, a technical fault, part of the complex closed) the booked services cannot be provided, we will offer you another date or refund everything paid.

10Confirmation

By making a reservation you accept these terms and confirm that you have read them.

01Resolving disputes

• We try to settle every question directly with you, by telephone or in writing.
• If no agreement is reached, you may turn to the Commission for Consumer Protection, or to its Sectoral Conciliation Commission for tourist services.
• Bulgarian law applies to anything these terms do not cover.

02Changes to these terms

• The complex reserves the right to change these terms. A reservation already confirmed is governed by the terms in force when it was made.
• Last updated: 8 October 2026.

03Company details

• Trader: Vanita-2 EOOD
• UIC: 201804166 · VAT no.: BG201804166
• Address of the premises: Baldevo, Garmen municipality, Blagoevgrad province
• Telephone: +359 897 77 66 55 · Email: bozheime@gmail.com